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Shipping and Delivery Questions

  1. How long will it be before I receive my order?
  2. Can I expedite my shipping?
  3. Do you ship to addresses outside the United States?
  4. Do you ship to PO Boxes or Military APO/FPO addresses?
  5. What do you charge for shipping an order?
  6. How can I cancel my order?
  7. What are your business hours?
  8. Which credit cards are accepted?
  9. What if I forgot my password?
  10. How do I log into my wholesale account with the new website design?
  11. How Do I calculate my Wholesale Shipping Costs?

Question 1

  • Q: How long will it be before I receive my order?

  • A: When placing your order, you will be asked to select a shipping method. The shipping method you choose, along with the distance your shipment must travel will dictate how long it will take for your items to arrive. For standard shipping, you should receive your order within 1-6 business days. Please allow additional time for shipments to U.S. Territories, PO Boxes, Military APO/FPO addresses and International countries.

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Question 2

  • Q: Can I expedite my shipping?

  • A: Yes, orders can be expedited. While in checkout, you'll be offered several shipping options to choose from. UPS 2-Day and UPS Next Day Air and their respective charges will be presented along with all available shipping options.

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Question 3

  • Q: Do you ship to addresses outside the United States?

  • A: Yes, we ship internationally. Please click here for more information on international shipping.

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Question 4

  • Q: Do you ship to PO Boxes or Military APO/FPO addresses?

  • A: Yes, we do. When shipping to P.O. Boxes, we use the United States Postal Service (USPS Priority Mail). We ship to APO and FPO addresses and any address that has a 5 digit U.S. Postal Zip Code. Foreign orders are accepted in U.S. currency only. Add $25.00 to regular shipping orders.

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Question 5

  • Q: What do you charge for shipping an order?

  • A: Our standard ground shipping and handling charge is $9.50 per order, AWMA uses UPS Ground unless requested otherwise. We charge our wholesale customers exactly what we are charged. The cost will depend on the quantity, weight, and dimensions of the parcels. The distance traveled also will determine the charges. UPS Ground takes 1-6 business days once the package leaves our warehouse. The time of delivery is dependent on your local UPS driver. For expedited shipping please contact our offices at 1-800-345-2962.

    Please Note: Be sure to have an adult present and available to sign for and receive the package at the expected time of delivery. UPS will not leave a package Unattended. This is only to ensure the safety of your order. In the event that nobody is available at the time of delivery, UPS will make 3 attempts to deliver the package before returning it back to us, at which time we will contact you about your order.

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Question 6

  • Q: How can I cancel my order?

  • A: Once an order is placed it is automatically transmitted to the warehouse for fulfillment. Although we do our best to comply with all requests, cancelation it is not always possible to stop an order from being shipped. If you wish to cancel your order we recommend that you send an email to awma@awma.com with your order number and the word "CANCEL" in the subject line. Once the order has left our facility, it cannot be canceled. You must then wait for the package to be delivered and then contact us for further instructions.

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Question 7

  • Q: What are your business hours?

  • A: Office Hours:
    Monday - Thursday: 9:00 AM - 7:00 PM EST
    Friday: 9:00 AM - 6:00 PM EST
    Saturday: 11:00 AM - 3:00 PM EST
    Sunday: Closed


    Store Hours:
    Monday - Friday: 9:30 AM - 5:30 PM EST

  • Saturday: 11:00 AM - 3:00 PM EST

  • Sunday closed

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Question 8

  • Q: Which credit cards are accepted?

  • A: AWMA.com accepts Visa, MasterCard, American Express and Discover Card. When ordering, AWMA.com will attempt to secure authorization on your credit card at the point of purchase online. If there is a problem securing this authorization, you will be notified during checkout. If we receive verification of sufficient funds, your order will be completed and processing will commence. Your account will be charged in 24 to 48 hours.

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Question 9

  • Q: What if I forgot my password?

  • A: If you have already registered and do not remember your password, you can Click here to reset your password, or call us at 1-800-345-2962 to speak with an agent.

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Question 10

  • Q: How do I log into my wholesale account with the new website design?

  • A:

    1. Click the "Sign in" link on the upper right corner.

    2. Click the "Create Sign in Existing Account *". (Located Under "Forgot Password?")

    3. Enter in [10-00 + your account number] or [10-W0 + your account number] (your account number is located on the upper right corner of your invoice).

    4. Enter in your Billing Zip/ Postal Code.

    5. Enter in the Security Code then click Proceed. (The Security Code Image is located to the right of the text field).

    6. Fill in the required information on the "Create Login" page.

    You will be able to login with your new Username and Password going forward. Happy shopping!

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Question 11

  • Q: How do I calculate my Wholesale Shipping Costs?
  • A: All shipping costs given at the time of checkout are estimates. Final costs are determined by the assemblage of dimensions of the package, weight of the package, postal code of the shipping address, and whether shipping address is residential or commercial. We will use the information provided to select the most efficient method of shipment. Accounts will not be charged for shipping until the order is invoiced.

          Example: The shipment of one uniform in a package, measuring 16"x14"x2", weighing 5 lbs. and being shipped to a residential address in the state of Washington may present the following shipping cost/options based on current UPS & USPS prices as of March 1 2018: 

          Cost                           ETA                       Carrier

        $14.67                 9 Calendar Days         UPS Ground

        $22.07                 9 Calendar Days         USPS Parcel

        $12.99                 3 Calendar Days      USPS Priortiy Mail

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