Hassle-Free Return Policy
No refunds or exchanges are accepted for books, DVDs, used or washed/worn merchandise, and screen printed or embroidered merchandise. Exchanges will be made for shipping errors by AWMA (i.e. wrong size or wrong product shipped). All merchandise must be returned within 30 days of your order's invoice date.
For orders that are returned to AWMA because of refusal or undeliverability, your account will be charged the original shipping charges.
Please review our policies for the following return scenarios:
You changed your mind and the manufacturer's box is unopened.
- We will fully refund you for any unopened item for any reason (shipping not included) within 30 days of your order's invoice date.
You changed your mind and the manufacturer's box is opened.
- Items must be in as-new condition with original packaging, invoice/packing slip, any/all warranty cards, manuals, and accessories within 30 days of your order's invoice date.
- You will be responsible for the return shipping costs of non-defective products.
Your product is defective.
- We stand by the high quality of our products. All defective products may be returned for a replacement (when available).
- All defective products may be returned within 30 days of invoice date for a replacement or refund.
How to make a return:
- To return a package, include a copy of the original invoice/packing slip that was sent with the order. If the invoice/packing slip is not available, please include a personal letter with your exchange information (including name, address, phone number, email, order date, and customer number with item numbers and quantity).
- Please make sure the box is securely wrapped and the package is insured and prepaid. AWMA will not pay the shipping charges on returned items. We will make every effort to speed delivery of your exchange. Please allow a minimum of three weeks to process your request.
For all additional inquiries, please call us directly at 1-800-345-2962 or email us at firstname.lastname@example.org regarding the item you would like to return.