Frequently Asked Questions

Do you have a store/address where we can visit?

Our address is as below, and we are available to visit for curbside pickup only.

9400 Ashton Road
Philadelphia, PA 19114-3481

Please call, 800-345-2962, Monday – Friday, 9 AM- 5:30 PM EST, to schedule pickup (Orders will be ready for pickup 24 hours later). Pickup is available Monday - Friday: 9:00 AM - 5:30 PM EST.

Monday - Friday: 9:00 AM - 5:30 PM EST
Saturday: Closed
Sunday: Closed

How long will it be before I receive my order?

When placing your order, you will be asked to select a shipping method. The shipping method you choose, along with the distance your shipment must travel will dictate how long it will take for your items to arrive. For standard shipping, you should receive your order within 1-6 business days. Please allow additional time for shipments to U.S. Territories, PO Boxes, Military APO/FPO addresses and International countries.

Can I expedite my shipping?

Yes, orders can be expedited. While in checkout, you'll be offered several shipping options to choose from. FedEx and UPS Next Day Air and their respective charges will be presented along with all available shipping options.

Do you ship to addresses outside the United States?

Yes, we ship internationally. Please click here for more information on international shipping.

Do you ship to addresses outside the United States?

Yes, we ship internationally. Please click here for more information on international shipping.

Do you ship to PO Boxes or Military APO/FPO addresses?

Yes, we do. When shipping to P.O. Boxes, we use the United States Postal Service (USPS Priority Mail). We ship to APO and FPO addresses and any address that has a 5 digit U.S. Postal Zip Code. Foreign orders are accepted in U.S. currency only.

What do you charge for shipping an order?

Our standard ground shipping and handling charge is $15.95 per order, AWMA uses UPS Ground unless requested otherwise. We charge our wholesale customers exactly what we are charged. The cost will depend on the quantity, weight, and dimensions of the parcels. The distance traveled also will determine the charges. UPS Ground takes 1-6 business days once the package leaves our warehouse. The time of delivery is dependent on your local UPS driver. For expedited shipping please contact our offices at 1-800-345-2962.

Please Note: Be sure to have an adult present and available to sign for and receive the package at the expected time of delivery. UPS will not leave a package Unattended. This is only to ensure the safety of your order. In the event that nobody is available at the time of delivery, UPS will make 3 attempts to deliver the package before returning it back to us, at which time we will contact you about your order.

Where is the sweet spot for shipping of bo staffs?

The sweet spot for shipping Competition bo staffs or any 1" diameter staff, is 10 to 20 pieces. The shipping for 1 bo staff to Florida could be $36.48. The shipping of 10 competition staffs could be $36.53. The shipping for 10 to 20 pieces could be $37.95.

Is the showroom open, can I walk in and buy something?

No. The showroom is closed, but curbside pickup is available. Please call, 800-345-2962, Monday – Friday, 9 AM ET- 5:30 PM ET , to pickup your order 24 hours later on Monday - Friday: 9:00 AM - 5:30 PM EST.

Do you sell just the traditional karate top without the pants?

In the search bar, on the homepage, type "Top/Jacket".

I see a notice indicating the wholesale account system has been revamped. I have not logged in for a couple of years (Covid). How do I restart my account?

We will send you an activation, registration email. Please check your junk/spam folders.

How can I cancel my order?

Once an order is placed it is automatically transmitted to the warehouse for fulfillment. Although we do our best to comply with all requests, cancelation it is not always possible to stop an order from being shipped. If you wish to cancel your order we recommend that you send an email to with your order number and the word "CANCEL" in the subject line. Once the order has left our facility, it cannot be canceled. You must then wait for the package to be delivered and then contact us for further instructions.

What are your business hours?

Monday - Friday: 9:00 AM - 5:30 PM EST
Saturday: Closed
Sunday: Closed

Which credit cards are accepted? accepts Visa, MasterCard, American Express and Discover Card. When ordering, will attempt to secure authorization on your credit card at the point of purchase online. If there is a problem securing this authorization, you will be notified during checkout. If we receive verification of sufficient funds, your order will be completed and processing will commence. Your account will be charged in 24 to 48 hours.

What if I forgot my password?

If you have already registered and do not remember your password, you can Click here to reset your password or call us at 1-800-345-2962 to speak with an agent.

I have a student that is looking for a NICE dull sword (non-sharpened). Do you have anything like this in stock?

Our Samurai Sword, item #1880 is the NICEST dull sword (non sharpened) that we have in stock. #1880 is a wonderful replica of a sword and it is Made in Japan.

What should I do if the page for 1.75" belts will not load properly?

Please use web browsers google chrome, Microsoft edge, and firefox, please have a full screen Do not use mobile devices or tablets. Please clean your cookies and history If an issue persists, please call our Account Managers at 1-800-345-2962.

How do I calculate my Wholesale Shipping Costs?

All shipping costs given at the time of checkout are estimates. Final costs are determined by the assemblage of dimensions of the package, weight of the package, postal code of the shipping address, and whether shipping address is residential or commercial. We will use the information provided to select the most efficient method of shipment. Accounts will not be charged for shipping until the order is invoiced.

Example: The shipment of one uniform in a package, measuring 16"x14"x2", weighing 5 lbs. and being shipped to a residential address in the state of Washington may present the following shipping cost/options based on current UPS & USPS prices as of March 1 2018: 

          Cost                           ETA                       Carrier

        $16.25                 7 Calendar Days         UPS Ground

        $28.04                5 Calendar Days         USPS Priortiy Mail

        $25.10                3 Calendar Days      USPS Retail Ground


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